Get in Touch with the Psychlinic Team
Have questions about practice workflows, hospital deployments, security architecture, or early access? Send us a message and our team will respond within 24 hours.
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Frequently Asked Questions
Everything you need to know about our mental health platform, security guarantees, onboarding, and billing.
How soon can I expect a response from the Psychlinic team?
Our customer success and technical team reviews all inquiries promptly. You can expect a personalized response within 24 business hours for general questions, sales inquiries, and technical support.
Can I request a custom demo or BAA for my hospital or group practice?
Yes. For multi-provider clinics, psychiatric departments, and hospital health systems, we offer customized product walkthroughs, dedicated onboarding, and standard Business Associate Agreements (BAAs) or Data Processing Agreements (DPAs).
Is Psychlinic compliant with healthcare privacy standards (HIPAA & GDPR)?
Yes. Psychlinic is architected with healthcare-grade privacy safeguards: AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, cryptographic note signing, and complete zero-training policies ensuring your clinical notes are never fed into commercial AI models.
How does the founding practitioner early-access pricing work?
By registering for early access today, you lock in up to 50% discount on founding membership tiers. This rate remains permanently locked for the continuous lifetime of your subscription.
What payment gateways and currencies are supported?
Psychlinic supports native Indian UPI QR collections (Google Pay, PhonePe, Paytm, BHIM), Netbanking, and Razorpay in INR with automated GST-compliant tax invoicing, as well as global international credit cards.
Can I migrate existing client charts and appointment data from another EHR?
Yes. Our onboarding specialists provide data migration assistance for importing client rosters, demographic profiles, past appointment histories, and diagnostic records from standard CSV or JSON export formats.
Does Psychlinic use AI to write patient clinical diagnoses?
No. Psychlinic enforces strict clinical safety boundaries: AI is used strictly to automate operational scheduling, after-hours phone reception, and draft psychoeducational content. All clinical assessments, DSM-5 diagnoses, and treatment plans remain 100% under human clinical judgment.
How does the 24/7 AI voice phone receptionist handle after-hours patient calls?
The voice AI answers inbound practice calls with natural, conversational voice synthesis, answers clinic FAQs (location, operating hours, accepted fees), screens intake fit, and sends secure booking links directly to the caller via SMS/WhatsApp.
What training and ongoing support do you provide for clinic staff?
We provide comprehensive live video training for your frontdesk receptionists, billing coordinators, and consulting practitioners, along with 24/7 self-help documentation and dedicated account managers for enterprise teams.
Where is practice data hosted and backed up?
All practice data is hosted in high-security, ISO 27001 and SOC 2 certified cloud infrastructure with continuous automated backups, point-in-time recovery, and multi-region geographic redundancy.